Letter to Hankook Faxed to Korean HQ... Surprise... no response.  Broken English... broken promises.
Is this how you treat your  customers?  Unless my purchase discount/rebate is honored I will no longer  purchase Hankook products.  My wife even called and spoke with Mlee and got  nowhere, apparently there was a language barrier also.  We have not been really  impressed or happy with the customer service department.  Please  advise/rectify.
   
 
Regards,
 Yusuf (JP) Saleeby,  MD
-----Original  Message-----
From: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
To: mlee <mlee@hankooktireusa.com>
Cc: SharonSaleeby <SharonSaleeby@aol.com>; jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 4:32 pm
Subject: Re: rebate check
From: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
To: mlee <mlee@hankooktireusa.com>
Cc: SharonSaleeby <SharonSaleeby@aol.com>; jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 4:32 pm
Subject: Re: rebate check
The mail-in was never returned to me  by the US Postal Service, so what proof do I have that you never received it.   In my opinion it was mailed correctly, you may have lost it at your end or not  processed it (for whatever reason).  I don't hold the USPS responsible.  Just  for a matter of completeness, I will no longer be purchasing Hankook  products.
Regretfully,
JP
 
Regretfully,
JP
-----Original  Message-----
From: Michelle Lee <mlee@hankooktireusa.com>
To: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 2:46 pm
Subject: RE: rebate check
                   
I expect you to go over my request and issue with your supervisor before denying your customer due process and consideration. If you provide a fax number I will fax you the receipt and date of purchase of the tires in Charleston, SC. I went to great lengths to print the forms from your website and fill them out completely and submit by mail before the deadline.             
                                                              
         
   
From: Michelle Lee <mlee@hankooktireusa.com>
To: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 2:46 pm
Subject: RE: rebate check
JP,
 We understand your  feeling I would like to process as you requested but as I said before we  cannot enter any additional application entries our system
 Hankook Great Catch rebate account  has been closed.
 We cannot processing this located  all mail - in rebate.
 Please read I have attached our  terms and condition if you need just incase
 Thank you for your attention and  if you have any questions, please let us know.
 From: Yusuf (JP) Saleeby, MD [mailto:jpsaleeby@aol.com]
Sent: Tuesday, August 16, 2011 11:33 AM
To: Michelle Lee
Cc: SharonSaleeby@aol.com
Subject: Re: rebate check
Sent: Tuesday, August 16, 2011 11:33 AM
To: Michelle Lee
Cc: SharonSaleeby@aol.com
Subject: Re: rebate check
Michelle,
That is a horrible reply to my inquiry; that statement reflects poor customer service. I mailed in the rebate in good faith and followed instructions implicitly. You are now "Indian Givers" and will refuse to honor your rebate offering. Should I not receive my check from your company, I will be forced to never consider purchase of any product from your company in the future. That is too bad for I am a repeat customer and have always been loyal to the brand.
 That is a horrible reply to my inquiry; that statement reflects poor customer service. I mailed in the rebate in good faith and followed instructions implicitly. You are now "Indian Givers" and will refuse to honor your rebate offering. Should I not receive my check from your company, I will be forced to never consider purchase of any product from your company in the future. That is too bad for I am a repeat customer and have always been loyal to the brand.
I expect you to go over my request and issue with your supervisor before denying your customer due process and consideration. If you provide a fax number I will fax you the receipt and date of purchase of the tires in Charleston, SC. I went to great lengths to print the forms from your website and fill them out completely and submit by mail before the deadline.
Respectfully,
Yusuf (JP) Saleeby, MD
Information  contained in this e-mail transmission is privileged and confidential. If you are  not the intended recipient, do not read, distribute, or reproduce this  transmission. Please call (800) 965-xxxx, or reply to this e-mail to notify the  sender, and delete this message  immediately.
-----Original  Message-----
From: Michelle Lee <mlee@hankooktireusa.com>
To: jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 9:57 am
Subject: RE: rebate check
 From: Michelle Lee <mlee@hankooktireusa.com>
To: jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 9:57 am
Subject: RE: rebate check
Good morning JP &  Sharon,
Unfortunately, we have never  received a rebate application from you.  We are not responsible for lost or  misdirected mail.  There is nothing further we can do as too much time has  elapsed.  A block has been placed on our system and we cannot enter any  additional application entries.
Thank you for your  attention.
From: Tech Support (Judi)
Sent: Tuesday, August 16, 2011 8:39 AM
To: Michelle Lee; Genevieve Lee
Subject: FW: rebate check
Sent: Tuesday, August 16, 2011 8:39 AM
To: Michelle Lee; Genevieve Lee
Subject: FW: rebate check
Sincerely,
Judi  Hirschberg
Technical  Representative
Quality and Service Team
Hankook Tire America Corp.
1450 Valley Rd, Wayne,NJ 07470
Tel : 1-800-HANKOOK (426-5665) X 615
973-406-3615 (Direct)
Quality and Service Team
Hankook Tire America Corp.
1450 Valley Rd, Wayne,NJ 07470
Tel : 1-800-HANKOOK (426-5665) X 615
973-406-3615 (Direct)
Fax:       973-633-9980
From: QandA@hankooktireusa.com [mailto:QandA@hankooktireusa.com]
Sent: Monday, August 15, 2011 5:45 PM
To: Tech Support (Judi)
Subject: rebate check
Sent: Monday, August 15, 2011 5:45 PM
To: Tech Support (Judi)
Subject: rebate check
| First Name | JP & Sharon | 
| Last Name | Saleeby | 
| Email | |
| State | SC | 
| City | Bennettsville | 
| Zip | 29512 | 
| Phone | 912656xxxx | 
| Category | Customer Service | 
| Subject | rebate check | 
| Content | We have submitted a rebate receipt and paperwork over a month  ago for new tires purchased. The special was a rebate of $60 or $80 on 4 new  tires. Wanted to check on status of this rebate check. Thanks, JP Saleeby, MD  (912) 656-xxxx | 
Information contained in this e-mail transmission is privileged  and confidential. If you are not the intended recipient, do not read,  distribute, or reproduce this transmission. Please call (800) 965-xxxx, or reply  to this e-mail to notify the sender, and delete this message  immediately.
 
 

 Sir Stirling Moss has decided to retire from motor racing at the age of 81, after competing in qualifying for a historic support race at the Le Mans 24 Hours.
Sir Stirling Moss has decided to retire from motor racing at the age of 81, after competing in qualifying for a historic support race at the Le Mans 24 Hours.






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