Letter to Hankook Faxed to Korean HQ... Surprise... no response. Broken English... broken promises.
Is this how you treat your customers? Unless my purchase discount/rebate is honored I will no longer purchase Hankook products. My wife even called and spoke with Mlee and got nowhere, apparently there was a language barrier also. We have not been really impressed or happy with the customer service department. Please advise/rectify.
Regards,
Yusuf (JP) Saleeby, MD
-----Original Message-----
From: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
To: mlee <mlee@hankooktireusa.com>
Cc: SharonSaleeby <SharonSaleeby@aol.com>; jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 4:32 pm
Subject: Re: rebate check
From: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
To: mlee <mlee@hankooktireusa.com>
Cc: SharonSaleeby <SharonSaleeby@aol.com>; jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 4:32 pm
Subject: Re: rebate check
The mail-in was never returned to me by the US Postal Service, so what proof do I have that you never received it. In my opinion it was mailed correctly, you may have lost it at your end or not processed it (for whatever reason). I don't hold the USPS responsible. Just for a matter of completeness, I will no longer be purchasing Hankook products.
Regretfully,
JP
Regretfully,
JP
-----Original Message-----
From: Michelle Lee <mlee@hankooktireusa.com>
To: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 2:46 pm
Subject: RE: rebate check
I expect you to go over my request and issue with your supervisor before denying your customer due process and consideration. If you provide a fax number I will fax you the receipt and date of purchase of the tires in Charleston, SC. I went to great lengths to print the forms from your website and fill them out completely and submit by mail before the deadline.
From: Michelle Lee <mlee@hankooktireusa.com>
To: Yusuf (JP) Saleeby, MD <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 2:46 pm
Subject: RE: rebate check
JP,
We understand your feeling I would like to process as you requested but as I said before we cannot enter any additional application entries our system
Hankook Great Catch rebate account has been closed.
We cannot processing this located all mail - in rebate.
Please read I have attached our terms and condition if you need just incase
Thank you for your attention and if you have any questions, please let us know.
From: Yusuf (JP) Saleeby, MD [mailto:jpsaleeby@aol.com]
Sent: Tuesday, August 16, 2011 11:33 AM
To: Michelle Lee
Cc: SharonSaleeby@aol.com
Subject: Re: rebate check
Sent: Tuesday, August 16, 2011 11:33 AM
To: Michelle Lee
Cc: SharonSaleeby@aol.com
Subject: Re: rebate check
Michelle,
That is a horrible reply to my inquiry; that statement reflects poor customer service. I mailed in the rebate in good faith and followed instructions implicitly. You are now "Indian Givers" and will refuse to honor your rebate offering. Should I not receive my check from your company, I will be forced to never consider purchase of any product from your company in the future. That is too bad for I am a repeat customer and have always been loyal to the brand.
That is a horrible reply to my inquiry; that statement reflects poor customer service. I mailed in the rebate in good faith and followed instructions implicitly. You are now "Indian Givers" and will refuse to honor your rebate offering. Should I not receive my check from your company, I will be forced to never consider purchase of any product from your company in the future. That is too bad for I am a repeat customer and have always been loyal to the brand.
I expect you to go over my request and issue with your supervisor before denying your customer due process and consideration. If you provide a fax number I will fax you the receipt and date of purchase of the tires in Charleston, SC. I went to great lengths to print the forms from your website and fill them out completely and submit by mail before the deadline.
Respectfully,
Yusuf (JP) Saleeby, MD
Information contained in this e-mail transmission is privileged and confidential. If you are not the intended recipient, do not read, distribute, or reproduce this transmission. Please call (800) 965-xxxx, or reply to this e-mail to notify the sender, and delete this message immediately.
-----Original Message-----
From: Michelle Lee <mlee@hankooktireusa.com>
To: jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 9:57 am
Subject: RE: rebate check
From: Michelle Lee <mlee@hankooktireusa.com>
To: jpsaleeby <jpsaleeby@aol.com>
Sent: Tue, Aug 16, 2011 9:57 am
Subject: RE: rebate check
Good morning JP & Sharon,
Unfortunately, we have never received a rebate application from you. We are not responsible for lost or misdirected mail. There is nothing further we can do as too much time has elapsed. A block has been placed on our system and we cannot enter any additional application entries.
Thank you for your attention.
From: Tech Support (Judi)
Sent: Tuesday, August 16, 2011 8:39 AM
To: Michelle Lee; Genevieve Lee
Subject: FW: rebate check
Sent: Tuesday, August 16, 2011 8:39 AM
To: Michelle Lee; Genevieve Lee
Subject: FW: rebate check
Sincerely,
Judi Hirschberg
Technical Representative
Quality and Service Team
Hankook Tire America Corp.
1450 Valley Rd, Wayne,NJ 07470
Tel : 1-800-HANKOOK (426-5665) X 615
973-406-3615 (Direct)
Quality and Service Team
Hankook Tire America Corp.
1450 Valley Rd, Wayne,NJ 07470
Tel : 1-800-HANKOOK (426-5665) X 615
973-406-3615 (Direct)
Fax: 973-633-9980
From: QandA@hankooktireusa.com [mailto:QandA@hankooktireusa.com]
Sent: Monday, August 15, 2011 5:45 PM
To: Tech Support (Judi)
Subject: rebate check
Sent: Monday, August 15, 2011 5:45 PM
To: Tech Support (Judi)
Subject: rebate check
| First Name | JP & Sharon |
| Last Name | Saleeby |
| Email | |
| State | SC |
| City | Bennettsville |
| Zip | 29512 |
| Phone | 912656xxxx |
| Category | Customer Service |
| Subject | rebate check |
| Content | We have submitted a rebate receipt and paperwork over a month ago for new tires purchased. The special was a rebate of $60 or $80 on 4 new tires. Wanted to check on status of this rebate check. Thanks, JP Saleeby, MD (912) 656-xxxx |
Information contained in this e-mail transmission is privileged and confidential. If you are not the intended recipient, do not read, distribute, or reproduce this transmission. Please call (800) 965-xxxx, or reply to this e-mail to notify the sender, and delete this message immediately.
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